Cheeses are vacuum-sealed (or heat-sealed) and placed in refrigerated bags with dry ice to ensure the ideal temperature during transport.
Cured meats are wrapped in special food-grade paper to ensure the right level of moisture and allow them to continue to breathe. They are also vacuum-sealed.
There are no extra charges for shipping but, according to current regulations regarding extra-EU shipments, packages may be subject to payment of customs duties.
It is the direct responsibility of the country’s own customs to assess the amount of tax to be paid, should there be a need.
Switzerland: all product categories on Italian Delights can be sold and shipped.
United Kingdom: according to the new rules imposed by Brexit, we can no longer sell and ship products belonging to the categories “Cured Meats” and “Cheeses”.
For more information, visit the Shipping page.
Orders placed Friday through Sunday will be processed on the next business day. We don’t ship from Friday to Sunday to ensure maximum freshness of the products at all times and avoid parcels sitting idle during days when couriers do not transit.
We ship to the following countries: Italy, Austria, Switzerland, Belgium, Bulgaria, Czech Republic, Hungary, Monaco, Portugal, France, Germany, Luxembourg, Netherlands, Spain, Serbia, Croatia, Denmark, Finland, Greece, Ireland, Sweden, Slovakia, Poland, Romania, Lithuania, Estonia, Latvia, and Slovenia.
If your country is not on the list but you would like to order our products, you can email orders@italiandelights.com and we will arrange dedicated shipping.
All orders are processed in 24H (from receipt of payment and order confirmation) Monday through Thursday.
Delivery times for Europe take 48/72h.
To find out specific transit times for each country, please consult the table on the Shipping page.
For shipments within Italy, we use GLS and SDA.
Shipments to other EU or non-European destinations are contracted to DHL or TNT.
For more information about shipping, please have a look at this page.
The email with the link to track the shipment in real time is automatically sent when the courier picks up the package.
If you do not receive this email, please first check your Spam folder. If it still is nowhere to be found, you can write a report to orders@italiandelights.com
Our Customer Success Team will send you the link, as soon as possible, so you can track the shipment of your order.
Of course, we will never leave you alone.
If you experience any difficulties in receiving your order, you can send a report to orders@italiandelights.com
Our Customer Success team will intervene and monitor the shipment until your order is delivered correctly.
All orders are shipped from our main headquarters located in Arona, on Lake Maggiore.
We have a warehouse stocked with the products featured on Italian Delights.
We personally take care of every step of your order: from preparing the order, packing the products to shipping.
We do not include any paper invoice inside the package, and there are no prices on the products themselves.
The order summary is sent digitally by email so as to reduce unwarranted paper consumption.
Yes, we’d be happy to include a personalized card.
During checkout, in the “Do you have special requests?” field you can write the personalized dedication.
Our logistics team will take care of handwriting the dedication on our Italian Delights cards.
You can modify your order or communicate special requests by responding to the order confirmation email.
The moment the status of your order changes from “received” to “processed,” no further changes can be made.
You will receive an email with a link to track your shipment in real time as soon as the courier picks up your order.
It is possible that the initial information regarding the movement of the shipment will take a few hours to update based on the courier’s schedule.
All orders are processed within 24H after payment is received and the order is confirmed.
We ship all orders Monday through Thursday.
Orders placed Friday through Sunday will be processed on the next business day.
We do not ship from Friday to Sunday to always ensure maximum freshness of the Delights, avoiding parcels sitting idle during days when couriers do not transit.
The reasons why an order is cancelled may be:
Should your order be cancelled due to any of the above reasons or for unjustified reasons, you can send a report to orders@italiandelights.com
Our Customer Success Team will disclose the anomaly that occurred and assist you in completing the order.
You can complete your order by Credit Card (Visa, Mastercard and American Express), Paypal, Bank Transfer, Satispay, Edenred’s Ticket Restaurant or Klarna for instalment payments.
All payments are protected by innovative security systems.
For more in-depth information, you can visit the Payment Methods page.
No, we do not accept cash on delivery.
To find out the payment methods accepted by Italian Delights, please visit the page dedicated to payments.
You can enter the discount code you have in the field provided on your Cart page, before proceeding to the final checkout.
Below the summary of your order total, you will find the “Do you have a discount code?” item.
After you enter your discount code and click “Apply Code”, the value of your cart will be updated automatically.
Of course.
On the Checkout page, you must select the “Are you a business?” field and release your business information, such as company name and VAT number.
If you forget to request an invoice when processing your order, you can always send a request to orders@italiandelights.com within 5 days of order confirmation.
Of course it is!
When you complete your order, remember to request an invoice and enter all billing address details including the full VAT number. Within 5 days of your order, you will receive the invoice, by email, issued for the gross amount of your order, without VAT, according to current EU rules and regulations.
Do not hesitate to request the invoice by email at orders@italiandelights.com
When proceeding to the payment of your order, select the option to pay with Edenred’s Ticket Restaurant.
You will be automatically redirected to your Ticket Restaurant member area so that you can withdraw the tickets needed to cover the amount.
Upon completion of this step, you will be properly redirected to the Italian Delights Checkout page to settle any remaining amount with another payment method or to finally confirm your order.
No alcohol products can be paid for by Ticket Restaurant. That is any product belonging to the following categories: Red Wines, White Wines, Sparkling Wines, Rosé, Sparkling Wine, Passito, Craft Beers, Spirits and Other, Beer Hamper and Wine Hamper.
A maximum of 8 tickets can be used per transaction.
Ticket Restaurants do not cover the cost of shipping.
Ticket Restaurants payments do not provide the right to a refund.
For more information, visit our Payment Methods page.
Klarna is a convenient payment method that allows you to divide the total amount of your order into 3 instalments.
At the payment stage select “Klarna” and enter your credit/debit card information.
The first instalment is paid when the order is completed while, the next 2 instalments will be charged every 30 days.
Instalment payment through Klarna is available only for orders with an amount of 35€ or more.
For more information, visit our Payment Methods page.
Refunds are made to the payment method used to complete the order.
Refunds on Paypal are visible instantly.
Refunds on credit/debit cards or bank transfers may take 7 to 10 days to be visible on your statement.
Our Customer Success team will always be at your disposal should you wish to make a report about a product you are not satisfied with or request a return of your order.
Products that are part of the category “Cheese,” “Cold Cured Meats,” and all canned fish are not accepted as returns, since their delicate nature makes them susceptible to possible risks of deterioration in repeated transportation. However, if there is an issue with the products, refunds can be considered. Please contact orders@italiandelights.com as soon as you can.
For all other types of products, you can write to orders@italiandelights.com and you will be supported to solve your specific request.
Wine bottles are placed inside inflatable containers to protect them from any bumps that might occur during transit.
The tips on how to store your delicacies, are really simple and can make all the difference in preserving product quality.
Cured Meat and cheeses can be kept in a vacuum seal until you decide to eat them.
Once opened, fresh cheeses should be stored on the coldest shelf of the refrigerator, while, the least cold shelf, is ideal for aged cheeses.
Cured meats should also be stored in the least cold part of the refrigerator.
Read our guide with tips for proper storage of cheeses and cured meats.
Each product featured on Italian Delights contains specific information about its weight and/or quantity contained within the package.
For some products, the reported weight refers to an approximate range. All of our products are prepared by hand, and cutting is also done manually-this is why weight variations may occur for the same product.
When preparing the order, our Logistics Team weighs each product to ensure that the actual weight corresponds to the weight communicated in the product sheet.
If the product weighs less than the communicated weight, we will refund the weight difference directly to the payment method used to complete the order.
Absolutely, all vegan products are tagged with the #vegan tag visible right from the product preview.
All products with the #vegan tag are collected within the collection dedicated to vegan products that can be reached through this link.
None of the products in the Vegan Collection contain ingredients of animal origin.
Certainly, we do not want to exclude anyone on our journey to discover Italian artisanal delights.
All gluten-free products are marked with the #gluten-free tag visible right from the product preview.
All products are grouped within the Gluten-Free Collection that can be reached through this link.
None of the products in the Gluten-Free Collection contain gluten in their ingredients and are produced with machines dedicated exclusively to processing gluten-free products.
In case of broken, damaged or wrong products, you can send us a report (attaching photos) to orders@italiandelights.com within 7 days from the date of receiving the package.
Our Customer Success Team will take care of you and propose the most appropriate solution.
In case of missing products, you can send a report to orders@italiandelights.com our Team will promptly conduct a check and propose the most relevant solution.
If you fail to notify us within 7 days of receiving the package, reports will no longer be considered.
If you are an artisan producer of typical Italian delicacies, then you are in the right place.
You can send us a presentation by email to hello@italiandelights.com
Our sales team will carefully evaluate your proposal and contact you as soon as possible.
A dedicated platform for B2B is available.
If you would be interested in learning about the dedicated price list for retailers and restaurants, please email orders@italiandelights.com and you will receive instructions on how to access the B2B platform.
Absolutely.
You can write an email to orders@italiandelights.com to submit your specific request.
We have a dedicated catalogue for holiday gifts, incentives or company rewards.
We are also available to create customized baskets for your company.
You can contact us by email or phone.
For any inquiries regarding products, ordering, shipping, to request a B2B price list and special requests, you can write an email to: orders@italiandelights.com
To introduce us to your production business, you can write an e-mail to: hello@italiandelights.com
To send us your application, you can write an e-mail to: jobs@italiandelights.com
If you prefer to contact us by phone, our number located in Italy is +39 3470938470.
You can also write to us on Whatsapp.
Our customer service is available between 9:30 a.m. and 5:30 p.m., Monday through Friday, holidays excluded.
If you are having difficulty accessing your personal Italian Delights account or if you are unable to reset your password, please write to orders@italiandelights.com
We will help you solve the technical problem or send you a temporary password to access your account.
La Dolce Vita is Italian Delights’ loyalty program where points are called Lire, after the historic Italian currency.
You can earn Lire by placing orders, registering a personal account, and following Italian Delights’ profile on Facebook and Instagram.
Redeem the Lire earned to get promotions and special offers.
For more information, visit the dedicated page!
Introduce your friends to us to receive a special promotion.
Each friend you bring will receive a 20% off coupon for their first order.
For each friend you invite, you will earn 50 Lira for the La Dolce Vita loyalty program.
To invite your friends, enter their email in the field on this page!
For more information about the La Dolce Vita loyalty program, you can visit this page.
To sign up for our newsletters easily and directly, type your email in the field on this page.
As a thank you for subscribing to the newsletters, you will receive 15% off your first order.
Through the newsletters, you will always be the first to find out about news and special offers.
At the bottom of each newsletter, you will find the possibility to unsubscribe from the mailing list in a simple and direct way.
Otherwise, you can signal such a request by sending an email to orders@italiandelights.com.
Our Customer Success Team will personally take care of removing your contact from our newsletters.
Should you wish to unsubscribe from our newsletters, we hope that we will still see you soon.
Yes, you can visit us at Il Negozietto in Arona at 128 Via Cavour. Here I would put the link to the website page
Here you can experience the small village store, where you can see the Delights first hand, prepared by the best Italian artisans.
Our staff looks forward to meeting you and helping you select the perfect products for you.