Shipping & Delivery
Straight from our producers to you
Our mission is to bring the traditional products from our land to your home in the best possible way, using only the highest quality materials for your shipments and all the love and passion for our work.
Below, you’ll find the shipping costs, the countries we ship to and how we prepare your orders.
All orders are prepared and shipped from our warehouse in Arona, on Lake Maggiore, in Italy.
ITALY
4,90€
Free above 69€
EUROPE
Starts at 9,60€*
Free above 129€
We ship to the following countries:
Italy, Austria, Switzerland, Belgium, Bulgaria, Czech Republic, Hungary, Monaco, Portugal, France, Germany, Luxembourg, Netherlands, Spain, Serbia, Croatia, Denmark, Finland, Greece, Ireland, Sweden, Slovakia, Poland, Romania, Latvia, Estonia, Lithuania, Slovenia Cyprus and Malta.
If you don’t see your country (or a remote island) on the list above but you would like to order some of our products, please send us an email at hello@italiandelights.com and we’ll arrange shipping.
Our customer care is at your disposal between 9.30 a.m. and 5.30 p.m., Monday to Friday, excluding public holidays.
After we receive the order (and the payment has been confirmed), we prepare the shipment in 24h and then we pass it to the major couriers for delivery, which will take 2-3 business days. We ship with DHL, TNT (FedEx) and GLS.
Please note:
- If you make an order during the weekend (as well as holidays) or on Thursdays, we will wait until the next working day to prepare the shipment for delivery.
- Please, when making the order, leave an address where you are certain to be at the time of delivery, otherwise, the shipment will be brought to a collection center.
- Delivery times are estimates and depend on the transit times of the courier.
We are not responsible for the delays caused by the couriers in case of important events (strikes, holidays, bad weather, shipping peaks). We are responsible for packing goods securely and minimizing delays. - All non-EU orders may be subject to customs fees.
*** Kindly note that for islands (excluding UK and Ireland) a surcharge may be applied directly by the courier, so please check the courier website or contact our team by writing an email to orders@italiandelights.com. ***
How do we ship your Delights
Food
We’d like to remind you that all the products we sell are seasoned or aged, therefore according to the latest regulations, they do not need to be transported at 0-4°C.
However, for added security, we ship food in thermal bags, which together with dry ice will keep the products fresh. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.
Thermal bags are the industry standard for shipping food worldwide.
Thermal bags will then be put in cardboard boxes and then sealed.
In the case of large orders, more packages will be added to the same shipment – it will, of course, be counted as 1 shipment even though there are more packages.
Bottles
We use inflatable plastic bags to protect the bottles during transport. They are efficient and provide outstanding protection.