Our mission is to bring the traditional products from our land to your home in the best possible way, using only the highest quality materials for your shipments and all the love and passion for our work.
Below, you’ll find the shipping costs, the countries we ship to and how we prepare your orders.
All orders are prepared and shipped from our warehouse in Arona, on Lake Maggiore, in Italy.
Free above 69€
Starts at 9,60€*
Free above 129€
Italy, Austria, Switzerland, Belgium, Bulgaria, Czech Republic, Hungary, Monaco, Portugal, France, Germany, Luxembourg, Netherlands, Spain, Serbia, Croatia, Denmark, Finland, Greece, Ireland, Sweden, Slovakia, Poland, Romania, Latvia, Estonia, Lithuania, Slovenia Cyprus and Malta.
If you don’t see your country (or a remote island) on the list above but you would like to order some of our products, please send us an email at firstname.lastname@example.org and we’ll arrange shipping.
Our customer care is at your disposal between 9.30 a.m. and 5.30 p.m., Monday to Friday, excluding public holidays.
After we receive the order (and the payment has been confirmed), we prepare the shipment in 24h and then we pass it to the major couriers for delivery, which will take 2-3 business days. We ship with DHL, TNT (FedEx) and GLS.
*** Kindly note that for islands (excluding UK and Ireland) a surcharge may be applied directly by the courier, so please check the courier website or contact our team by writing an email to email@example.com. ***
We’d like to remind you that all the products we sell are seasoned or aged, therefore according to the latest regulations, they do not need to be transported at 0-4°C.
However, for added security, we ship food in thermal bags, which together with dry ice will keep the products fresh. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.
Thermal bags are the industry standard for shipping food worldwide.
Thermal bags will then be put in cardboard boxes and then sealed.
In the case of large orders, more packages will be added to the same shipment – it will, of course, be counted as 1 shipment even though there are more packages.
We use inflatable plastic bags to protect the bottles during transport. They are efficient and provide outstanding protection.