Shipping & Delivery

Straight from our producers to you

Our mission is to bring the traditional products from our land to your home in the best possible way, using only the highest quality materials for your shipments and all the love and passion for our work.

Below, you’ll find the shipping costs, the countries we ship to and how we prepare your orders.

All orders are prepared and shipped from our warehouse in Arona, on Lake Maggiore, in Italy.

ITALY

4,90€
Free above 69€

EUROPE

Starts at 9,60€*
Free above 129€

We ship to the following countries:

Italy, Austria, Switzerland, Belgium, Bulgaria, Czech Republic, Hungary, Monaco, Portugal, France, Germany, Luxembourg, Netherlands, Spain, Serbia, Croatia, Denmark, Finland, Greece, Ireland, Sweden, Slovakia, Poland, Romania, Latvia, Estonia, Lithuania and Slovenia.

If you don’t see your country (or a remote island) on the list above but you would like to order some of our products, please send us an email at hello@italiandelights.com and we’ll arrange shipping.
Our customer care is at your disposal between 9.30 a.m. and 5.30 p.m., Monday to Friday, excluding public holidays.

After we receive the order (and the payment has been confirmed), we prepare the shipment in 24h and then we pass it to the major couriers for delivery, which will take 2-3 business days. We ship with DHL, TNT (FedEx) and GLS.

Please note:

  • If you make an order during the weekend (as well as holidays) or on Thursdays, we will wait until the next working day to prepare the shipment for delivery.
  • Please, when making the order, leave an address where you are certain to be at the time of delivery, otherwise, the shipment will be brought to a collection center.
  • Delivery times are estimates and depend on the transit times of the courier.
    We are not responsible for the delays caused by the couriers in case of important events (strikes, holidays, bad weather, shipping peaks). We are responsible for packing goods securely and minimizing delays.
  • All non-EU orders may be subject to customs fees.

*** Kindly note that for islands (excluding UK and Ireland) a surcharge may be applied directly by the courier, so please check the courier website or contact our team by writing an email to . ***

Shipping to the UK

Shipping to the UK is now available again, however, there are some guidelines to follow. Unfortunately, animal products can no longer be shipped to the UK, which means we cannot sell or ship cured meats or cheeses. But fear not, all other delicacies are available to you!

But do I still see these categories?
They are still visible on the site but, adding them to the shopping cart is disabled for customers who are logged in, and those who are not logged in will see at checkout that they cannot proceed with any of these products in their cart.
We would also like to remind you that unfortunately, due to Brexit, orders may be subject to customs fees. We are unable to control this, nor are we able to know in advance what tax will be imposed. We suggest you consult your local post office if you are considering placing a large order.

 

How do we ship your Delights

Food

We’d like to remind you that all the products we sell are seasoned or aged, therefore according to the latest regulations, they do not need to be transported at 0-4°C.

However, for added security, we ship food in thermal bags, which together with dry ice will keep the products fresh. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.

Thermal bags are the industry standard for shipping food worldwide.

Thermal bags will then be put in cardboard boxes and then sealed.
In the case of large orders, more packages will be added to the same shipment – it will, of course, be counted as 1 shipment even though there are more packages.

Bottles

We use inflatable plastic bags to protect the bottles during transport. They are efficient and provide outstanding protection.

Watch the video of how we pack and ship 

How do we ship in summertime

Not sure about placing an order because you fear the heat will ruin the products during shipment?

Now we give you all the good reasons why you should have no worries.

How we store products in our warehouse

All products on Italian Delights are stored in our warehouse located in Arona, Italy.

Passion for food is the most sincere and enduring form of love that can exist and that is why we take care of all products as carefully as possible:

  • Cured meats and cheeses are vacuum-sealed and stored in cold storage.
  • Dry products are stored in a cool, dry place away from direct light sources.
  • Beers and wines are stored at the right temperature and away from heat sources.

How we ship products in the warmer months

Our only credo is the pursuit of excellence: from the selection of our producers to the packaging of the products. 

The care we take in packing the products to be shipped becomes even more efficient and studied during the summer to ensure that the products maintain their quality during their journey.

  • Delivery times to Italy are only 24/48 hours.
  • Cured meats and cheeses are vacuum-packed and placed in refrigerated bags with plenty of dry ice.
  • Wines and beers are placed in a plastic inflatable bag to keep them secure during shipment.
  • All other products are wrapped in bubble wrap to keep their packaging intact.

How you can keep your products cool in the warmer months

Our tips on how to store your products are really simple but make all the difference in keeping your cold meats, cheeses and wines cool.