Terms & Conditions

BUYER’S OBLIGATIONS

It is expressly forbidden to give false data and/or use another person’s identity in the registration process of which is instrumental to the execution of the sales agreement and to related communications. The name and the e-mail address given by the user must be real and all the data must be true and updated.

In case of orders placed through the website italiandelights.com, it is mandatory to read and accept the Terms & Conditions before any purchase order is sent. The acceptance will be done through the marking of the related space on the website. If acceptance is not given, the order cannot be placed and processed.

DELIVERY TERMS

The delivery of the goods ordered directly through Italian Delights, will be delivered by express delivery, operated in collaboration with the best national and international couriers. Delivery times will depend on the country of delivery. In case of orders placed in Italy, the delivery will probably be within 3/4 days after receipt of the order. In case of orders placed in Europe, the delivery will probably be within 3/4 days. In case of delivery delays due to causes of force majeure and/or fortuitous events, the customer service of italiandelights.com will promptly inform the customer.

DELIVERY COSTS

In Italy for orders less of €69,00, the fixed rate is € 4,90. The delivery will be free of charge for orders over €69,00.

In Europe for orders less of €129,00, the rate starts at € 9,60. The delivery will be free of charge for orders over €129,00. For more information about the rates, check here

TERMS OF PAYMENT

Accepted payment methods for direct orders are credit card, PayPal, Klarna and Satispay.

RETURN MANAGEMENT

In accordance with the legal provisions in force, and with particular reference to the Consumer Code, the Consumer has the right to withdraw from the purchase of the Products without any penalty and without specifying the reason, within 14 (fourteen) calendar days from the date of receipt of the products.

The withdrawal must be exercised through an explicit declaration, which can be sent by registered mail to the following address: BEVA SRL, Via A. De Gasperi 17, 28041 Arona (NO) or by PEC to: beva@pec.it or by any other appropriate means. The registered letter is considered sent in time if it is delivered to the accepting post office within the term of 14 (fourteen) solar days from the receipt of the product.

After the return authorization, the user must ship, using a carrier of his choice and at his own expense, within 10 (ten) working days from the date of authorization to return the purchased products, properly packaged in their original packaging, with closed package, accompanied by any accessories.
Beva Srl will check the product, which must be intact, in its original packaging, complete with all its parts and any ancillary documentation. The lack/breakage of any content of the packaging makes it impossible to exercise the right of withdrawal. They remain to load of the consumer the single expenses directed to the restitution of the products to the sender. Will not be accepted returns with expenses charged to the recipient.

Once it has been verified that the returned product is completely intact in every part, Beva Srl undertakes to proceed with the reimbursement of the purchase price within and no later than 14 (fourteen) calendar days from receipt of the request for withdrawal, upon receipt and verification of the returned product or demonstration by the consumer to have returned the goods, depending on which situation occurs first. The shipment is under the complete responsibility of the consumer, in case of damage to the product during transport, the consumer will be notified, which must provide at his expense to the withdrawal of the same no later than 30 (thirty) days. After this period the product will be disposed of.
Please send the products exclusively to our logistics service with the following indication: Italian Delights, Via XIV Aprile 1945 7, 28041 Arona (NO).

For any information please contact: orders@italiandelights.com, the customer service will arrange the withdrawal of the returned goods in case of a request by the customer.
Our customer care is at your disposal between 9.30 a.m. and 5.30 p.m., Monday to Friday, excluding public holidays.
Also in this case the shipping costs for returned products will be borne by the customer.
According to art. 55 of the Consumer Code, the right of withdrawal is excluded in case the sale has as its object tailor-made or customized products or which by their nature can not be returned or are liable to deteriorate or expire rapidly (eg food, cosmetics, flowers, etc..).

TRACEABILITY OF SOLD PRODUCTS

All the products managed by Italian Delights and especially the normative regulated products, full traceability of the products is guaranteed.

PACKAGING DETAILS

We ship food in thermal bags, which together with dry ice, will keep the products fresh. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.

Since cold cuts and other products are aged, they do not need to be put in vacuum-sealed bags but they will be put in thermal bags for added security.

The thermal bags will then be put in cardboard boxes and then sealed.
In case of large orders, more packages will be added to the same shipment – it will, of course, be counted as 1 shipment even though there are more packages.

PRODUCTS

The pictures of the products and the information included in the data sheets correspond to the true characteristics of the products, as indicated by the producer or the supplier to the seller. It is understood that any discrepancies between what is published on the website italiandelights.com and the reality of the products will not be attributable to Italian Delights. Italian Delights (and BEVA SRL) will not be responsible for the reliability of the information given by the Producer or by the Supplier.  The pictures that illustrate the products and the data sheets will not be part of the contractual framework and in no case will be considered under the responsibility of Italian Delights (or BEVA SRL). The data sheets and the pictures of the products given by the Producers and the Suppliers to Italian Delights (or BEVA SRL) that disclaims any liability regarding their contents and the actual correspondence with the products. The products will not be given as free samples. The Buyer will be responsible for the choice of the ordered products. The information that are given on this website or through it, has a general informative aim and cannot be considered as a specific consultancy. Decisions taken on the basis of this information are to be accepted by the buyer in full autonomy and awareness and also at total risk of the customer. No rights shall be inferred from the information included on this website. Italian Delights gives accurate, complete and updated information, but it will not be liable for the information obtained on the website italiandelights.com as the former was provided by third parties.

INVOICING

The invoice will be issued as soon as the order is fulfilled. Italian Delights (and BEVA SRL) will issue an invoice with the amount of the placed order. With the acceptance of the general sales conditions, the Client agrees and authorizes the processing and communication of the related data.

ELECTRONIC PAYMENTS

The payments by credit card or by other electronic systems, will be done through a secure payment connection in partnership with Visa, MasterCard, American Express and PayPal service. In case of payment with credit card, the financial information will not be shared with BEVA SRL who shall not be liable of any fraudulent use of the card in question. For any additional information please visit www.visa.com, www.mastercard.com, www.paypal.com.

PROBLEMS WITH USING THIS SITE

The Customer has to provide the suitable equipment and software for Internet connection in full autonomy. BEVA SRL shall not be liable in case that a section or the entire site of italiandelights.com is not accessible. BEVA SRL does not guarantee that the website italiandelights.com will operate without errors or interruptions. It is forbidden any manipulation of this site, of its contents and of the software that supports it, that could prevent the use of the website by other online users. BEVA SRL will not be liable for any damages, direct or indirect ones, arising from the access to this site and/or from the use of its contents. BEVA SRL reserves the right to modify the information given on the website italiandelights.com, including the details of this release, at any time and without notice. BEVA SRL will not be liable for the contents of external websites linked to the site of italiandelights.com.

WITHDRAWAL

The parties may withdraw from the sale of contract at any moment whatsoever in case of total or partial insolvency of the obligation incurred by the counterparty. The withdrawal must be given in writing by registered mail with acknowledgment of receipt. BEVA SRL reserves the right to refuse any following order(s) of the defaulting customer. In addition BEVA SRL reserves the right to take legal action to protect its rights.

FORCE MAJEURE

BEVA SRL is not liable for the failures to perform the party’s obligations or delays in delivery, if such failures occur as a result of force majeure, natural disasters, war, government sanctions etc. In this case the affected party will be promptly inform of the event BEVA SRL. In the case of force majeure the parties are entitled to withdraw the contract or request the fulfilment of it within a period to be determined.

LIMITATION OF LIABILITY

BEVA SRL is not liable for any disservice deriving from force majeure that can prevent the total or partial fulfilment of the sale contract within the period of time previously agreed. BEVA SRL is not liable for damages, loss or additional costs resulted from the failure of the sales agreement in the cases written above such as damages, loss or additional costs resulted from the impossibility to use the items. BEVA SRL is not liable for any loss or damage resulting from delays or interruption of the electric commercial system, when this event depends on the malfunctioning of the telecommunication system and in any case do not depend on our behaviour. BEVA SRL is not liable for any delay or failure in the fulfilment of the order, when impediments are beyond our control. The description of the products on the website have a commercial purpose and do not imply any assurance or certification of the real effectiveness of the products. BEVA SRL does not guarantee the real validity and utility of the products displayed on the website and it is not liable for the non-occurrence of the effects reported in the descriptions and/or on the packaging. BEVA SRL is not liable for the damages derived from the inappropriate use of the products displayed on the website.

SERVICE INTERRUPTION

BEVA SRL reserves the right to interrupt the visibility of the site either partially or in its total and suspend the related functions in all the cases associated with the efficiency and security of the website. In these cases BEVA SRL, unless for extraordinary urgent reasons, will give a communication to the customers by any suitable means and as soon as possible.

JURISDICTION AND APPLICABLE LAW

The sales contract between BEVA SRL and the Customer will be completed in Italy and exclusively governed by the Italian Laws. Any controversy, claim or dispute arising between the parties in connection with the interpretation and fulfilment of this sales contract will be referred to the exclusive jurisdiction of the Juridical Courts of Novara.

ACCEPTANCE OF THE GENERAL SALES CONDITIONS

When placing an order in the provided manner, the Customer declares to have read all the data given during the sale process and to accept the General Conditions of Sale and Payment. Therefore, in accordance with the Article 1342 and 1342 c.c., the Customer declares to have read and to accept the General Sales Conditions above, in its total and, after second reading, declares to expressively accept all the points of the General Conditions.

BEVA SRL

Registered Office:

Via A De Gasperi 17
28041 – Arona (No) – ITALY
VAT  IT02587080033
Tel +39 3470938470,

hello@italiandelights.com – italiandelights.com – beva@pec.it

Link for online disputes: http://ec.europa.eu/consumers/odr/